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Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unifiedcommunications (UC) platform across the business and integrate it with a new contact center (CC) solution.
French multinational IT services company Atos is planning to split in two, much as IBM spun out its legacy-focused managed infrastructure services business to form Kyndryl in November 2021. This business line accounted for just over half of all revenue at Atos in 2021. It’s a Hail Mary move for Atos. Legacy losses. billion ($5.3
IBM spun out its legacy managed infrastructure services business as a new company, Kyndryl , in November 2021, seeking to become a faster-moving and more profitable company focused on modern technologies. billion; its net loss increased slightly to €600 million, from €503 million a year earlier. compared to Tech Foundations’ 2.5%.
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