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Alaska Airlines launches investment arm to support goal of net-zero carbon emissions by 2040

GeekWire

Alaska Airlines on Monday announced the launch of Alaska Star Ventures to invest in new aviation technologies as part of the airline’s goal to reach net zero carbon emissions by 2040. Our filter is how do we get our operation to net zero and what are technologies that can help us along that path,” said Rakow.

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Health tech company Accolade goes public at $1.2B valuation in Seattle’s first IPO of 2020

GeekWire

Among the risk factors listed in its IPO filings, Accolade says its four largest corporate customers (Comcast Cable, American Airlines, Lowe’s, and State Farm) were responsible for an aggregate total of 59% of its revenue of $132.5 The company posted a net loss of $51.4 million for its 2020 fiscal year, which ended in February.

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A year after grounding, FAA and Boeing conduct first certification flight for updated 737 MAX jet

GeekWire

Investigators traced the primary cause to a software system that was meant to keep the plane from stalling under severe conditions, but was found to force the plane into a steep dive during the two fatal flights. The combined death toll was 346 passengers and crew. Its stock price is less than half of what it was in March 2019.

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Health benefits tech company Accolade sees revenue rise 24% to $36.8M, but stock dips

GeekWire

It beat revenue estimates and just missed on net loss expectations. ” Accolade, with headquarters in Seattle and Philadelphia, has customers including Comcast Cable, American Airlines, Lowe’s, and State Farm. .” The company, which went public in July, reported revenue of $36.8 billion in July. billion in 2014.

Company 63
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I want to fly to Hawaii, but I don’t want to wreck the planet. With carbon offsets, can I do both?

GeekWire

More than a decade ago, I wrote about a software engineer who spent $3,700 to settle his carbon debt after he fell in love with penguins on a trip to Antarctica. But an overall greening of the airline industry is long, long ways off. And there are options for ordinary consumers. ” Max Scher, Salesforce.

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5 tips for better business value from gen AI

CIO Business Intelligence

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

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The importance of audio quality for contact centres

Spearline Testing

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality. There are many tactics for improving customer experience, and, hence, CSat (customer satisfaction) levels, NPS (net promoter score) and CES (customer effort score). Reliability of tech.

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