Measuring KPIs to Improve Call Center Quality Assurance
Spearline Testing
FEBRUARY 13, 2023
You have to ask yourself what time and resources you have available to devote to the collection and analysis of KPI metrics. We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives.
Let's personalize your content