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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

Tourism 299
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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

Saleh explained how Eviden plans to raise capital to develop its business after the Tech Foundations sale. billion; its net loss increased slightly to €600 million, from €503 million a year earlier. Only then will Eviden be able to go ahead with its new share issue to raise capital to develop its business, executives said.

IBM 246
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IT services company Atos plans IBM-style split

CIO Business Intelligence

The largest of the three lines, “tech foundations,” bundles together what Atos calls its “mature” businesses: data centers and hosting; the digital workplace; unified communication and collaboration; and business process outsourcing. IBM was still broadly profitable when it split, having made a net profit of $5.7 Legacy losses.

IBM 246