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Measuring CSPs' advances in sustainability

TM Forum

Orange, for example, at Mobile World Congress 2022 said it is phasing out its 2G and 3G networks between 2025 and 2030 in order to become more energy efficient. Deutsche Telekom emerged as a leader in European 5G and fiber, while its subsidiary, T-Mobile US, also a leader in 5G, announced in early 2022 that it had become the first U.S.

Energy 130
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Could poor audio quality be affecting your call center's customer experience?

Spearline Testing

There are many tactics for improving customer experience, and hence CSat (customer satisfaction) levels, NPS (net promoter score), and CES (customer effort score). Spearline's platform proactively tests inbound telecommunications services, as well as dial-out. And how could poor audio quality be affecting your contact center?

.Net 147
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T-Mobile Has the First Good 5G Plan With Truly Unlimited Data

Gizmodo

T-Mobile’s new Magenta Max Plan, which is designed to maximize the potential of faster 5G speeds, is promising to make unlimited data truly unlimited for the first time in a long time. Throttling is the not-so-secret way traditional “unlimited” cellular data plans keep you from tapping into all that data. Read more.

Data 111
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Can the telecoms industry power down its impact on the environment?

TM Forum

Ericsson’s June 2021 Mobility Report calculated. that global mobile traffic reached 49 exabyte (EB) per month at the end of 2020 and forecasts it will increase nearly fivefold to reach 237EB per month in 2026, with a single. Source: Ericsson Mobility Report]. EU’s recent ‘Fit for 55’ ambition.

Industry 130
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How Vodafone automated service and operations to achieve 119% ROI in 11 months

CIO Business Intelligence

Today’s market for telecommunications services is fast-moving and extremely competitive. Additionally, we’re able to create great new revenue growth opportunities and service our existing customers to improve our net promoter score and hopefully generate more revenue.

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Will technology harm or help young people’s brains? A highly nuanced debate

Trends in the Living Networks

They lack deep-thinking capabilities; they lack face-to-face social skills; they depend in unhealthy ways on the internet and mobile devices to function. Blumenthal, associate provost at Georgetown University and former director of the Computer Science and Telecommunications Board of the National Academies.

Internet 122
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Will AI kill jobs? History says otherwise

CIO Business Intelligence

Electricity, telecommunications, the computer, and every other major technological development has had the same effect: the world transformed in ways that we’d never imagined just a generation before. History shows us that during each of these technological revolutions, the net outcome is job creation, especially in entirely new sectors.