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Is your contact center prepared for Black Friday?

Spearline Testing

With Black Friday's built-up enthusiasm about to be launched across retail stores and websites, contact centers are another industry that will quickly be affected and should be prepared for the spike in traffic. According to the National Retail Federation (NRF), 84.2 Don’t neglect audio quality. In the same year, 93.2

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5 Factors to Consider Before Choosing an eBook Distributor for your Publishing Needs

Kitaboo

The last couple of years has seen eBook distribution options expanding at a rapid pace with scores of new online eBook retailers and eBook aggregators , to help publishers easily make their books available for sale. eBook distribution refers to the process of making your completed eBook available for download from an online retailer.

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The Multiplier Effort of Edge Computing

CIO Business Intelligence

The number of edge sites — factory floors, retail shops, hospitals, and countless other locations — is growing. A big box retailer implemented an AI-based recommendation engine to help customers find what they need without having to rely on in-store experts. The net profit, then, is $1,200. The multiplier effect at work.

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Parlay insights from the edge across your enterprise for real business value

CIO Business Intelligence

The number of edge sites — factory floors, retail shops, hospitals, and countless other locations — is growing. A big box retailer implemented an AI-based recommendation engine to help customers find what they need without having to rely on in-store experts. The net profit, then, is $1,200. million per month — or $14.4