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AWS’ Amazon Connect service gets new-gen AI updates

Network World

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience , the company announced at its ongoing annual re:Invent conference. Connect provides smart recommendations after its internal engine analyzes historical and real-time data.

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Forrester Predictions: Ten Key Developments In Cloud Computing Shape The Industry In 2017

Forrester IT

I'm pleased to announce that Forrester's cloud computing predictions for 2017 published this morning! Check out Predictions 2017: Customer-Obsessed Enterprises Launch Cloud's Second Decade. Starting in 2017, large enterprises will move to cloud in a big way, and that will super-charge the market.

Industry 150
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Forrester Predictions: Ten Key Developments In Cloud Computing Shape The Industry In 2017

Forrester IT

I'm pleased to announce that Forrester's cloud computing predictions for 2017 published this morning! Check out Predictions 2017: Customer-Obsessed Enterprises Launch Cloud's Second Decade. Starting in 2017, large enterprises will move to cloud in a big way, and that will super-charge the market.

Industry 150
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Strata + Hadoop World is March 13–16, 2017 in San Jose, CA

CTOvision

Strata + Hadoop World 2017 (happening March 13–16 in San Jose) has its strongest program ever. Sessions on essential topics like Data Science & Advanced Analytics, Enterprise Adoption, Real-time Applications, Spark (& Beyond), and Stream Processing & Analytics—nearly 180 sessions to choose from. Bob Gourley.

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AWS adds machine learning capabilities to Amazon Connect

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect.

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ChatGPT, the rise of generative AI

CIO Business Intelligence

A transformer is a type of AI deep learning model that was first introduced by Google in a research paper in 2017. Some examples are originating from Microsoft , Amazon Web Service , Google , IBM , and more, plus from partnerships among players. It’s only one example of generative AI.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Lack of clarity in product placement. The question is who does AWS want to compete with?