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Then in 2020, Ballard took leadership of the digital platform engineering team with an eye on the IT service desk. “I I wanted to change the way our team members engaged with our IT service desk; that was my initial focus,” he says. The RPA initiative made it clear there was more IT could do to help automate and optimize processes.
became CIO in 2020, he and his leadership team defined a new digital strategy and IT operating model to bring the full force of digital technologies to the company’s customers and employees. They also need to understand the security landscape and protocols we are using and inform the business of the new enterprisesystems.
The rapid arrival of IoT is going to change the status quo of technology as we know it. billion in 2020, as it infuses every part of our daily life, from work, leisure and health monitoring to running public transport. In this sea of technological change, managing content will be more important to enterprises than ever before.
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