Remove 2021 Remove Software Remove Unified Communications
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

Tourism 299
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Video conferencing trends for 2021

Spearline Testing

87% of employees state that they feel more connected with their colleagues through video conferencing software. Research also suggests that by the end of 2021, 30% of the global workforce will choose to remote work multiple days per week. Enhanced features. Video quality will increase, but voice will remain first-choice.

Video 136
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Latest unicorn sighting in Seattle: SeekOut lands $115M to expand recruiting software

GeekWire

The tech: SeekOut’s software is used by more than 1,000 companies such as UiPath and Experian to help with recruiting. The software also features built-in diversity filters at a time when companies are looking to accelerate DEI efforts. billion, more than double its valuation in March 2021. It also led the Series B round.

Software 131
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IT services company Atos plans IBM-style split

CIO Business Intelligence

French multinational IT services company Atos is planning to split in two, much as IBM spun out its legacy-focused managed infrastructure services business to form Kyndryl in November 2021. This business line accounted for just over half of all revenue at Atos in 2021. It’s a Hail Mary move for Atos. Legacy losses.

IBM 246
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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

IBM spun out its legacy managed infrastructure services business as a new company, Kyndryl , in November 2021, seeking to become a faster-moving and more profitable company focused on modern technologies. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.

IBM 246
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Meet the unicorns: A look at the 15 Seattle-area startups that boast valuations over $1 billion

GeekWire

And then today, another blockbuster unicorn boosted its valuation, with Seattle-based sales engagement software company Highspot raising $248 million at a $3.5 Of the 15 companies on the list, nine of the companies employ CEOs who spent time at the software giant, many in high-level executive roles. billion (as of July 2021).

Meeting 142
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Buyer’s guide: Secure Access Service Edge (SASE) and Secure Service Edge (SSE)

Network World

Leading vendors for SASE Functionally, the five main pillars of SASE are software-defined wide area network ( SD-WAN ), firewall as a service ( FWaaS ), secure web gateway (SWG), cloud access security broker ( CASB ), and Zero Trust network access ( ZTNA ). In June 2021, Gartner released a report that listed eight full-stack SASE vendors.

Security 419