CIO Business Intelligence

FEBRUARY 26, 2025

The knowledge management systems are up to date and support API calls, but gen AI models communicate in plain English. And since the individual AI agents are powered by gen AI, they also speak plain English, which creates hassles when trying to connect them to enterprise systems.

Enterprise 354

Enterprise Enterprise System Data 354

CIO Business Intelligence

FEBRUARY 18, 2025

I state that with real conviction and genuinely authentic excitement. Consider: Approximately 15% of contact centers have integrated genAI capabilities to enhance customer authentication processes, streamline solution options and automate call summaries and follow-up recommendations. This time however, its different.

Enterprise 226

Enterprise Enterprise Data Artificial Intelligence 226

CIO Business Intelligence

FEBRUARY 12, 2025

Cybersecurity consistently ranks as the top concern among CIOs worldwide, but despite the high priority they place on ensuring their environments are safe from cybercriminals and hackers, only about one-third (35%) of IT organizations have implemented a comprehensive cyber recovery plan, according to PwCs 2025 Global Digital Trust Insights report.

Enterprise 191

Enterprise Enterprise Security Backup 191

CIO Business Intelligence

AUGUST 28, 2024

That’s part of a push to improve adoption of existing standards for email reputation, which rely on certificates for authentication, that the majority of organizations have simply ignored, even as email threats have increased. “It million machine identities and certificates to deal with by 2025.

Authentication 296

Authentication Security Enterprise Enterprise 296