Remove 2025 Remove Change Management Remove Enterprise Systems
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7 types of tech debt that could cripple your business

CIO Business Intelligence

Just as no one wants to run mission-critical systems on decade-old hardware, modern SDLC and DevOps practices must treat software dependencies the same way keep them updated, streamlined, and secure. Another concern is if regulations force holistic model retraining, forcing CIOs to switch to alternatives to remain compliant.

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5 top business use cases for AI agents

CIO Business Intelligence

In a report released in early January, Accenture predicts that AI agents will replace people as the primary users of most enterprise systems by 2030. Gaskell expects to see up to 45% improvement in margins by mid 2025. The ones who are thoughtful about the change management process can scale faster, he says.

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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. On average, AgentAsk is offsetting the work of about 25 level-one service technicians each week, Ballard says.