Remove 2027 Remove Licensing Remove Unified Communications
article thumbnail

Competition is stiff, but retailers know what it takes to compete

CIO Business Intelligence

A recent IDC FutureScape report predicts that through 2027, 95% of retailers will test/invest in GenAI to enhance product data, customer support, and customer experience initiatives ( IDC FutureScape: Worldwide Retail 2024 Predictions , IDC, October 2023). AI will be a major factor in achieving progress in all of these areas.

Retail 64