Equipping BPOs is a heavy lift for enterprise IT and security teams. We need a radical change in approach
CIO Business Intelligence
MARCH 1, 2024
billion by 2030. Throw in some video or VoIP, and the session quickly becomes intolerable for the contact center worker and the customer they are trying to help. Negotiations, tradeoffs and sacrifices Business Process Outsourcing, or BPO, is a huge and growing trend. billion in 2022, and projects it doubling to $525.2
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