Equipping BPOs is a heavy lift for enterprise IT and security teams. We need a radical change in approach
CIO Business Intelligence
MARCH 1, 2024
Nowadays, most any business function — customer contact centers, data analysis, software development, finance, payroll, and more — can be outsourced. billion by 2030. Throw in some video or VoIP, and the session quickly becomes intolerable for the contact center worker and the customer they are trying to help.
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