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Consider customer authentication: you must verify the identity of each person who contacts your organization, right? This could be through knowledge-basedauthentication (ex: “What’s the city you were born in?”) Your agents will be freed from time-consuming, queue-clogging tasks nearly overnight.
Consider customer authentication where databases can be located virtually anywhere: it takes about 30 seconds for an agent to verify a customer’s identity using traditional methods like knowledge-basedauthentication (ex: “What’s your mother’s maiden name?”).
Traditional identity verification methods like knowledge-basedauthentication (e.g. The bot then provides a link to enter the university’s self-composed Metaverse (an immersive, virtual 3D space) to explore studying in London. what’s your mother’s maiden name?”)
That being said, questions around authenticity are essential—by questioning the authorship of this draft, we're engaging with the very themes of partnership and synergy that are central to the future of collaborative intelligence.
While 3D TV is a possibility too, it has been talked about before and never really made it. Virtually sleeping with celebrities or fighting dragons and seducing damsels in distress will be one option; at the other end of the escapist spectrum, "authentic" experiences with ordinary people will be popular for similar reasons.
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