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2. Mobile, hybrid, or “anywhere” work: How are you innovating internally in addition to externally? What if you used AI and automation to offer a more effective form of customer authentication like a real-time 3D photo scan? CX far exceeds individual interactions. Customers are journeying, and brands must always be ahead.
Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships. Today more than ever, those who are better at developing rich knowledge-based relationships have an enormous advantage over their competitors, not least in being able to innovate more effectively.".
As importantly, 3G mobile technologies that require less power and thus can be used for extended periods by handheld devices will enable access to the Internet by anyone anywhere. The critical enabler here will be reasonable pricing of mobile data. 3D TV without glasses is a reality and not far from commercialization.
With eBooks, K12 content can be presented in the form of videos, animations, augmented reality, and even 3D models. Access to these reference materials can help students add value to their knowledgebase. Interactive digital books have the ability to add that little extra to the classroom experience.
With a PhD in Planning and Innovation Studies, and a Master’s degree in Architecture, Urban Design and Urban Planning, Karuri-Sebina has a sound knowledgebase for her work as Executive Manager of programs at the South African Cities Network. Gidley’s specialties include educational and youth futures and sustainable urban development.
Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Free chapters) Implementing Enterprise 2.0 More and more coming :).[
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