Remove 3D Remove Knowledge Base Remove Quality Assurance
article thumbnail

The Smart Way to Handle Your Agent Shortage Problem this Holiday Season

CIO Business Intelligence

This could be through knowledge-based authentication (ex: “What’s the city you were born in?”) What if you used AI and automation to offer an even more effective form of customer authentication like a 3D photo scan? What’s not so great about remote work is the lack of visibility for quality assurance and team monitoring.