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The BPO’s contact center blends various media streams (chat, email, voice, video, social) with self-built AI chatbots and voice bots using the Avaya Experience Platform and Google Dialogflow. Traditional identity verification methods like knowledge-based authentication (e.g. what’s your mother’s maiden name?”)
My keynote focused on the major economic, technological, and social shifts under way and how they impact business travel and how it is managed in organizations. Back in 2005 I wrote about the quasi-3D Teleportec virtual meeting platform.
Keynote at Cisco Insight 2010: Innovation beyond boundaries and the role of knowledge-based relationships. Today more than ever, those who are better at developing rich knowledge-based relationships have an enormous advantage over their competitors, not least in being able to innovate more effectively.".
3D TV without glasses is a reality and not far from commercialization. While 3D efforts using colored or polarizing glasses will continue for some time, the real future is in providing different images to each eye, as in Philips’ 3D TV initiatives. It will also be possible to generate realistic 3D images from 2D video.
Ross is author most recently of Implementing Enterprise 2.0 , the prescient Living Networks , which anticipated the social network revolution, and the Amazon.com bestseller Developing Knowledge-Based Client Relationships (click on the links for free chapter downloads). Have a look and play with the ideas.
Randal Leeb-du-Toit and I are due to catch up for lunch when he’s back from Silicon Valley, so he can tell me about Outback Online , a new 3D virtual world his company Yoick is creating. I certainly believe that virtual worlds will play a major role in our future, both socially and in business, though that may take quite a while to pass.
Permalink | View blog reactions Categories : Social trends Share this: Digg this | Reddit | StumbleUpon | Del.icio.us | Share on Facebook Tags : massively multiplayer online sex games About the blog author Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker , strategy advisor, and bestselling author.
The link is not entirely workplace-friendly, even though the article itself is mainly about social and technological trends, so I’ve posted the full article below.) While 3D TV is a possibility too, it has been talked about before and never really made it. Richard invited me to co-write the article on The Future of Adult Entertainment.
With a PhD in Planning and Innovation Studies, and a Master’s degree in Architecture, Urban Design and Urban Planning, Karuri-Sebina has a sound knowledgebase for her work as Executive Manager of programs at the South African Cities Network. Youngsook Park uses her foresight skills to promote social justice and human development.
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