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Nevertheless, the lack of clear B2B and B2C scenarios hinders CSPs from realizing the monetization of 5G investments. Expose IT core capabilities to improve business agility and accelerate service innovation. Adopt corporative R&D to build a DevOps pipeline and transform to TechCo. Back to digital transformation 1.0,
When it comes to IT strategy, Kimberly-Clark Global CIO Manoj Kumbhat makes one thing very clear: This multinational takes a business-first approach to digital transformation. All this points to a key remit for Kumbhat: overseeing change management to ensure all employees are in tune with the company’s transformation mission.
Some digital offerings, like entertainment and gaming, could monetize untapped B2C opportunities, but the lucrative B2B segment offers the greatest opportunity to help industry verticals differentiate and tap into high-margin revenue streams. Ultimately, agility will enable greater co-creation and value. Analysts predict.
Such a technology strategy has provided the much-needed agility beyond just elevating customer experience and reducing costs. To gain agility, we had to build technology in-house. The team that built the solution consisted of engineers with strong skills in Ruby, Node, React, and DevOps.
She explained that as recently as two years ago, Telia had at least “six different ways of doing order to activation” and “proposing products to customers” with six or more order to activation stacks across B2C and B2B markets in different countries. The smaller releases allowed for a faster pace.
Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. How has the communications industry’s approach to digital experience changed in the last three years?
These more complex multi-party offerings don’t just need powerful catalogues, they also demand charging and control capabilities built for speed, scalability and agility, meaning legacy charging and policy systems built for 3G and 4G networks can’t handle what 5G will throw at them. 5G is more than just a network upgrade.
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