Remove Agile Remove B2C Remove Retail
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Is it finally time to reinvent the B2C model?

TM Forum

While there is much focus within the telecoms industry currently on new revenue opportunities in the B2B and B2B2X markets, the drive to increase profitability will also require CSPs to press a giant reset button on their B2C solutions. Figure 1 B2C solutions provision – CSP SWOT analysis. Promising B2C solutions.

B2C 130
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Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

Kimberly-Clark’s other major customer segment, B2B2C mass retail partners, including Wal-Mart and Target, is the other focus of its business transformation. Leveraging AWS and Azure, Kimberly-Clark was able to refine retail revenue growth management and optimize pricing promotions with partners to maximize top-line growth, he says.

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Unified commerce elevates customer experience for Hippo Stores

CIO Business Intelligence

One of the biggest challenges confronting retailers today is ensuring convergence between customers’ traditional in-store shopping experience and their digital journey, thereby delivering a seamless customer experience (CX). To gain agility, we had to build technology in-house. Hippo Stores opened its first outlet in New Delhi in 2021.

Retail 246
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Verizon Business Group transforms customer and partner experience

TM Forum

We adopted large-scale automation to augment capabilities and increase agility. The need of the hour was a scalable, agile EA framework to address both business needs and GTS delivery cycles. Prasad, Infosys: We created a partner community portal as well as a global portal for retail and business customers. Prasad, Infosys. :

Groups 130
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Unleashing creativity with the programmable telco

TM Forum

CSPs must manage this transformation holistically to optimize the benefits of 5G to offer innovative and tailored use-cases to their retail and enterprise customers. B2B and B2C customers want more choice and more flexibility. How does the programmable telco improve customer experience?

Network 132
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Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. How has the communications industry’s approach to digital experience changed in the last three years?

Oracle 100
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Startup founders at new 5G Open Innovation Lab explain how they’ve adjusted to the COVID-19 crisis

GeekWire

From there, your goal is only to get five (B2B) or 500 people (B2C) saying they are game. We combine IoT sensors, blockchain security, and artificial intelligence to create a more agile, efficient, and certain supply chain for American food companies. Prototype and validate functionality, preferably with a potential customer.

Software 145