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Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. To his peers, Rückert says, “don’t underestimate how difficult business transformation is.

Airlines 360
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Cathay Pacific to take cloud journey to new heights

CIO Business Intelligence

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. It will replace the standard MPLS network, he adds. The cloud has helped us to be more scalable and agile.”

Cloud 298
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Customer Service Trouble: Changing Flights on Continental - Social.

Social, Agile and Transformation

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Tuesday, November 18, 2008.

Social 185