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CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.
It’s a position many CIOs find themselves in, as Guan noted that, according to an Accenture survey, fewer than 10% of enterprises have gen AI models in production. “What’s Next for GenAI in Business” panel at last week’s Big.AI@MIT It’s time for them to actually relook at their existing enterprise architecture for data and AI,” Guan said.
The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.
In the wake of the widespread outage caused by a defective update to CrowdStrike’s Falcon cybersecurity platform, Delta Airlines is among the first enterprises to come forward to demand compensation from CrowdStrike and Microsoft for the enormous losses caused by the interruption of its flights during the failure.
In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. As part of this effort, CISA released a software acquisition guide in August for government enterprise customers that could serve as a model for enterprises in general.
It’s no secret that large-scale upheavals in the global aviation industry, including the catastrophic impact of the pandemic, have sent airline companies reeling over the past few years. Despite the worldwide chaos, UAE national airline Etihad has managed to generate productivity gains and cost savings from insights using data science.
Between building gen AI features into almost every enterprise tool it offers, adding the most popular gen AI developer tool to GitHub — GitHub Copilot is already bigger than GitHub when Microsoft bought it — and running the cloud powering OpenAI, Microsoft has taken a commanding lead in enterprise gen AI.
And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand. According to a report from OpsRamp , enterprises are using AIOps platforms for intelligent alerting (70%), root cause analysis (57%), anomaly and threat detection (52%), incident auto-remediation (50%), and capacity optimization (27%).
Enterprise resource planning (ERP) software provider IFS has agreed to acquire EmpowerMX, a vendor of software for managing aircraft maintenance, repair, and operations (MRO), adding to the capabilities of its fleet service management suite for the aviation sector.
At the center of this shift is increasing acknowledgement that to support AI workloads and to contain costs, enterprises long-term will land on a hybrid mix of public and private cloud. Enterprises need to ensure that private corporate data does not find itself inside a public AI model,” McCarthy says.
Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours. JetBlue, Feb. JetBlue, Feb. Lauderdale and Nassau.
Conversely, cloud-native security solutions tend to force enterprises to route traffic through cloud data centers, which sacrifices network performance. dope.security intends to improve cloud security and performance by rethinking legacy secure web gateway (SWG) design, removing a stop between enterprise resources and end users.
According to AI at Wartons report on navigating gen AIs early years, 72% of enterprises predict gen AI budget growth over the next 12 months but slower increases over the next two to five years. That doesnt mean investments will dry up overnight.
Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. At the same time, enterprises are increasingly pursuing zero-trust strategies. It will replace the standard MPLS network, he adds.
As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.
As eye-popping estimates emerge for the cost to enterprises of dealing with aftermath of last week’s CrowdStrike-induced outages, it’s crucial to break down the sources of these expenses and understand how much of the financial burden will be absorbed by cyber insurance. It estimated the loss per company for these three segments at $64.60
For many enterprises, the focus is on modernizing and transforming their operations to innovate and stay agile – all with an eye on growth and embracing new opportunities. The Rackspace Technology integrated, multi-cloud approach not only modernized the airline’s current operations, but it also set them up for future growth.
It is even more true for sectors where public sector firms are competing with more nimble private sector players – such as airlines, telecom, banking, oil and gas, utilities and more,” said Mahapatra. The investigations can serve as a reminder for public sector companies and enterprises to comply with the regulations.
Good airline data and a strong digital backbone are essential for recovery. The pandemic has turned the air travel revenue model on its head. Read More.
As a leader in enterprise Customer Experience (CX) , Avaya understands that while the technical challenges were significant, the true test lies in how organizations respond to such crises. The disruption affected an estimated 8.5
That’s the vision at Canada Jetlines , a startup airline that began with a cloud-native strategy. The summit promises to demystify hybrid clouds for CIOs and enterprises and share best practices for optimizing clouds for security, privacy and customer experience.
In addition, the AWS and IBM joint Enterprise Transformation Program (ETP), aimed at large-scale transformation and modernization efforts, helps enterprise customers adopt new digital operating models structurally and prescriptively, and transform with AWS to deliver strategic business outcomes. “The
Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.
CIOs have been moving workloads from legacy platforms to the cloud for more than a decade but the rush to AI may breathe new life into an old enterprise friend: the mainframe. Many enterprise core data assets in financial services, manufacturing, healthcare, and retail rely on mainframes quite extensively. But will enterprises bite?
Salesforce’s reported bid to acquire enterprise data management vendor Informatica could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce, according to analysts. This challenge requires tools with capabilities outside of what MuleSoft and Tableau can offer,” Park explained.
As we saw recently with the CrowdStrike outage, the interconnected nature of enterprises today brings with it great risk that can have a significant negative effect on any company’s finances. The cost to Delta Airlines alone was $500 million, and it is just one of the thousands of companies affected by this single update by a single vendor.
Many CIOs are turning to RPA to streamline enterprise operations and reduce costs. For a deeper look at the benefits of RPA, see “ Why bots are poised to disrupt the enterprise ” and “ Robotic process automation is a killer app for cognitive computing.”. Not every enterprise, however, has the budget for this.
Many of these AI-powered systems now integrate with cloud-based contact center-as-a-service (CCaaS) offerings, giving enterprises a more powerful option than on-premises software such as Interactive Voice Response (IVR) and other call center tools. Making sure that customers continue to be engaged with an enterprise is crucial.
A large enterprise with a hybrid network requires modern technology to secure it. As a result, the airline’s 80,000 employees working across more than 350 locations now have secure application access and no longer have to deal with VPN performance and connectivity issues.
This Catalyst explores how communication service providers (CSPs) can offer enterprises guaranteed and differentiated 5G connectivity services – with the security, data sovereignty and control that enterprises need to move more mission critical workloads onto the CSP’s 5G network. Citizens Broadband Radio Services (CBRS).
Both airlines’ outages were massive, requiring days to fully recover. Because airlines are highly dependent on IT, both companies undoubtedly had a disaster recovery plan (DRP) and a business continuity plan (BCP.) Clearly, a robust DRP and BCP are critical for all enterprises. Apparently, their plans were not up to the task.
This Catalyst explores how communication service providers (CSPs) can offer enterprises guaranteed and differentiated 5G connectivity services – with the security, data sovereignty and control that enterprises need to move more mission critical workloads onto the CSP’s 5G network. Citizens Broadband Radio Services (CBRS).
ABOUT THE GLOBAL CONNECTED AIRCRAFT SUMMIT The Global Connected Aircraft Summit provides airlines, operators, integrators, and technology vendors complete connected solutions – from ground to air and from nose to tail. City: Hollywood. Venue: Loews Hollywood Hotel Organizer: Access Intelligence, LLC.
During his nine years as chief digital and technology officer for JetBlue Airways, Eash Sundaram often spoke of ways to “future-proof” the airline business, which is notoriously prone to perilously thin profit margins and frequent bankruptcies. In some cases, the products we invested in may not be enterprise-ready for a long time.
Enterprises across industries have been obsessed with real-time analytics for some time. An enterprise that focuses on building an event-based architecture for real-time applications will be in a much better position to build a real-time analytics platform. By Ed Anuff, Chief Product Officer, DataStax. billion market by 2026.
During his nine years as chief digital and technology officer for JetBlue Airways, Eash Sundaram often spoke of ways to “future-proof” the airline business, which is notoriously prone to perilously thin profit margins and frequent bankruptcies. In some cases, the products we invested in may not be enterprise-ready for a long time.
Broadcom Software recently hosted a Value Stream Management Summit , which highlighted real stories and proven lessons from some of the largest global enterprises. Extending VSM Beyond the Enterprise. When you think about a commercial airline manufacturer, their values streams aren’t just composed of software development.
based airline, renowned for its low-cost fares, exceptional customer service, and a no-frills approach to air travel: As the world emerged from COVID, customers were transitioning to a remote workforce. This approach allows agents to personalize their service and invest more in each customer’s unique needs.
A Delta Airlines display connected to a Windows machine impacted by the CrowdStrike update at Sea-Tac Airport. But despite the relatively small percentage, “the broad economic and societal impacts reflect the use of CrowdStrike by enterprises that run many critical services,” Microsoft said in its post.
Think of the modern applications and workloads that have to be reliable, like online banking services, or those that operate at huge, distributed scale, such as airline booking systems or popular retail apps. Cassandra enables enterprises to ingest and act on that data in real time, at scale, around the world.
As the IT chief at Ally Financial, and one of this year’s 10 CIO Hall of Fame inductees , Muthukrishnan says the position has evolved into one that is now “a strategic partner for the enterprise.” As CIO of enterprise digital at American Express, he helped pioneer digital transformation and launched several industry-first digital products.
I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 Folks, thats exactly what I saw last Thursday night when I flied from Newark to Charlotte on Continental Airlines.
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