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United Airlines sets its flight plan for gen AI success

CIO Business Intelligence

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

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CIOs contend with gen AI growing pains

CIO Business Intelligence

It’s a position many CIOs find themselves in, as Guan noted that, according to an Accenture survey, fewer than 10% of enterprises have gen AI models in production. “What’s Next for GenAI in Business” panel at last week’s Big.AI@MIT It’s time for them to actually relook at their existing enterprise architecture for data and AI,” Guan said.

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO Business Intelligence

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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Delta Airlines to ‘rethink Microsoft’ in wake of CrowdStrike outage

CIO Business Intelligence

In the wake of the widespread outage caused by a defective update to CrowdStrike’s Falcon cybersecurity platform, Delta Airlines is among the first enterprises to come forward to demand compensation from CrowdStrike and Microsoft for the enormous losses caused by the interruption of its flights during the failure.

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Case in point: taking stock of the CrowdStrike outages

CIO Business Intelligence

In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. As part of this effort, CISA released a software acquisition guide in August for government enterprise customers that could serve as a model for enterprises in general.

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How Etihad taps data science to optimise airline operations

CIO Business Intelligence

It’s no secret that large-scale upheavals in the global aviation industry, including the catastrophic impact of the pandemic, have sent airline companies reeling over the past few years. Despite the worldwide chaos, UAE national airline Etihad has managed to generate productivity gains and cost savings from insights using data science.

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Why enterprise CIOs need to plan for Microsoft gen AI

CIO Business Intelligence

Between building gen AI features into almost every enterprise tool it offers, adding the most popular gen AI developer tool to GitHub — GitHub Copilot is already bigger than GitHub when Microsoft bought it — and running the cloud powering OpenAI, Microsoft has taken a commanding lead in enterprise gen AI.

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