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5 questions CIOs must ask after Southwest Airlines’ failure

CIO Business Intelligence

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlinesoperational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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How Southwest’s CIO modernized the airline through turbulent times

CIO Business Intelligence

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. Focused on growth, the company’s leadership had deprioritized modernizing internal systems, hiring IT staff, and updating internal processes to keep pace with its growth agenda.

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Case in point: taking stock of the CrowdStrike outages

CIO Business Intelligence

Delta alone had more than $500 million in losses as a result of crippled operations and thousands of flight cancellations and delays. In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses.

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American Airlines Adopts Public Cloud Computing

Cloud Musings

Did you know that the reservations systems of the biggest carriers mostly run on a specialized IBM operating system known as Transaction Processing Facility (TPF). Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. JetBlue, Feb.

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United Airlines Will Let iPhone Users Show Proof of Vaccination in the Apple Health App

Gizmodo

Flying during pandemic times just got a bit more convenient for iPhone users traveling on United Airlines. Read more.

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CrowdStrike outage hits 8.5M Windows devices; Microsoft collaborates with Amazon and Google

GeekWire

A Delta Airlines display connected to a Windows machine impacted by the CrowdStrike update at Sea-Tac Airport. Airlines and others were continuing to recover from the outage Saturday morning. United Airlines, for example, said customers may continue to experience delays and disruptions as it brings systems back online.

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12 most popular AI use cases in the enterprise today

CIO Business Intelligence

Delta Airlines has used AIOps to create a “full-scale digital simulation environment for its global operation,” which the company says is a “first in commercial passenger aviation,” to maintain reliability, especially during inclement weather. Artificial Intelligence, Chatbots, IT Strategy, Predictive Analytics