article thumbnail

Quality Assurance Unleashed: A Comprehensive Guide for Editors

Kitaboo

It requires an unwavering commitment to quality assurance. In this comprehensive guide, we delve into the intricacies of quality assurance processes and techniques with the aim of elevating the educational content you provide. Unveiling the Core Principles of Quality Assurance II. Let’s get started!

article thumbnail

Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

You have to ask yourself what time and resources you have available to devote to the collection and analysis of KPI metrics. We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Implement a regular QA planning cadence. Measure Results & Feedback.

article thumbnail

Seattle data analysis startup lands $250K after winning Madrona Venture Labs competition

GeekWire

The company aims to help business teams at CPG companies access data and generate analysis. It also has an added layer of quality assurance through human monitoring for answers it deems low confidence. The company estimates the market opportunity to be $10 billion in the U.S.

article thumbnail

10-year forecast shows growth in network architect jobs while sysadmin roles shrink

Network World

“The growth of computer and mathematical occupations is expected to stem from demand for upgraded computer services, continued development of artificial intelligence (AI) solutions, and an increasing amount of data available for analysis,” the BLS stated. “In growth and 303,700 jobs added Software quality assurance analysts and testers: 11.8%

Network 164
article thumbnail

Certivo, a new PSL spinout led by Seattle tech vet, brings AI to compliance management

GeekWire

Certivo also monitors global regulations and provides real-time alerts, along with predictive analysis of potential regulatory changes. The software can also handle ethical sourcing, supply chain traceability, quality assurance, and sustainability frameworks. The company says its product is 1/10th the cost of competitors.

article thumbnail

Analysis: Microsoft layoffs are the latest example of gaming industry labor issues

GeekWire

Notably, the Communications Workers of America, the union that represents several of the quality-assurance departments under the Xbox Game Studios umbrella, has reported that none of its workers have been affected by Thursday’s layoffs.