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10-year forecast shows growth in network architect jobs while sysadmin roles shrink

Network World

“The growth of computer and mathematical occupations is expected to stem from demand for upgraded computer services, continued development of artificial intelligence (AI) solutions, and an increasing amount of data available for analysis,” the BLS stated. “In growth and 303,700 jobs added Software quality assurance analysts and testers: 11.8%

Network 435
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Certivo, a new PSL spinout led by Seattle tech vet, brings AI to compliance management

GeekWire

Certivo also monitors global regulations and provides real-time alerts, along with predictive analysis of potential regulatory changes. The software can also handle ethical sourcing, supply chain traceability, quality assurance, and sustainability frameworks. The company says its product is 1/10th the cost of competitors.

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Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

You have to ask yourself what time and resources you have available to devote to the collection and analysis of KPI metrics. We have some suggestions on the most critical KPIs to focus on to improve call center quality assurance as well as guidance on how automated call testing offers the best path to achieving your QA objectives.

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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Implement a regular QA planning cadence. Measure Results & Feedback.

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How to calculate TCO for enterprise software

CIO Business Intelligence

A full-blown TCO analysis can be complicated and time consuming. Beyond simply providing an accurate and predictable analysis of costs over time, digging into TCO can provide other benefits. A TCO analysis forces you to think about things such as data migration, employee training, and process re-engineering.

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Going ‘AI native’ with in-house ChatGPT the MITRE way

CIO Business Intelligence

By June 2024, MITREChatGPT offered document analysis and reasoning on thousands of documents, provided an enterprise prompt library, and made GPT 3.5 API available to projects, Cenkl says. MITRE has since deployed capabilities using GPT-4 and retrieval-augmented generation (RAG) for very large documents, he adds.

Nonprofit 335
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6 steps for getting troubled projects back on track

CIO Business Intelligence

Utilize root cause analysis tools such as Pareto Charts, The 5 Whys, Scatter Plot Diagram, Fishbone Diagram, or others to pinpoint the source. Depending on the root of the issues, budgets, quality assurance, or other aspects of a project may need to be revisited and adjusted. Monitor and document changes.