CIO Business Intelligence

JUNE 21, 2022

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Features such as Cases that offer collaboration tools are table stakes in today’s competitive contact center environment.

Unified Communications 115

Unified Communications SAP Cloud Enterprise 115

Network World

SEPTEMBER 8, 2016

Over the past few years most organizations have significantly increased their reliance on the Internet, primarily due to the outsourcing of utility applications like email, unified communications, ERP, CRM, etc. to SaaS providers. This is due to the fact that direct access at every branch introduces compliance issues.

WAN 60

WAN Unified Communications Cloud Security 60

Cloud Musings

NOVEMBER 27, 2016

As cloud computing simultaneously transforms multiple industries many have wondered about how this trend will affect manufacturing. This view, however, fails to address the revolutionary nexus of cloud computing and the manufacturing industry.

Cloud 70

Cloud B2B Unified Communications Industry 70

CIO Business Intelligence

FEBRUARY 13, 2023

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. These network, security, and cloud changes allow us to shift resources and spend less on-prem and more in the cloud.”

Budget 145

Budget CTO Hire Unified Communications Tourism 145

Spearline Testing

NOVEMBER 5, 2020

Today, more and more individuals leverage remote working tools such as Microsoft Teams, Google Meet, Zoom, WebEx, GlobalMeet, and cloud-based PBXs, to enable business continuity. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries.

Telecommunications 142

Telecommunications VOIP Quality Assurance Unified Communications 142

Fountainhead

OCTOBER 9, 2017

A version of this post was originally published to Citrix Blogs How Citrix Cloud services are adding to IT’s business value The role of the CIO – indeed for of all of IT – is changing. This is one of the basic assumptions we made when developing Citrix Cloud. Some may inherently be SaaS cloud services — others might be local.

Cloud 100

Cloud Unified Communications Applications Mobile 100

CIO Business Intelligence

JULY 27, 2022

Yet, delivering this heightened level of experience requires the flexibility to serve narrow use cases that simply can’t be created by single, purpose-built applications. A cloud-based, platform approach is fundamental to overcoming silos between roles and personas and achieving the flexibility necessary to deliver a total experience. .

Course 128

Course Unified Communications Cloud Agile 128

CIO Business Intelligence

MARCH 8, 2023

Create a conversational workspace Workstream Collaboration is a cloud-based application that converges siloed unified communications (UC) and contact center technology into one tool with one single application. Integrated with agent desktop applications, there’s no stopping your contact center workers.

Unified Communications 119

Unified Communications Healthcare Applications Architecture 119

CIO Business Intelligence

AUGUST 29, 2024

SaaS application management tools, which identify all SaaS apps purchased and used by the organization. They can also identify redundant applications or licenses. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology.

Tools 124

Tools Security Disaster Recovery Survey 124

Network World

JUNE 6, 2024

In 2019, Gartner created the term SASE to describe a cloud-based service that combines networking and security to give remote workers safe access to internet-based resources. Here are snapshots of some of the major providers in SSE: Akamai: Akamai has the global cloud platform required to deliver SSE, and a strong track record.

Security 148

Security WAN Vmware Network 148

CIO Business Intelligence

AUGUST 8, 2022

When we look ahead at the key trends shaping the next 12 months, decentralised, secure, cloud-based solutions are enabling businesses of all sizes to adopt technologies that have been deployed successfully by larger enterprises. Now that ‘the office’ can be anywhere, a business’s ICT set-up needs to be up for the challenge. billion by 2030.

Unified Communications 85

Unified Communications Cloud Artificial Intelligence Applications 85

CIO Business Intelligence

MARCH 9, 2022

It enables businesses to operate efficiently and effectively as well as communicate both internally and externally in multiple ways that enhance the employee experience, and support customer needs and business goals. Evolution of business voice technology. Businesses were quick to see the power of voice technology and were early adopters.

Unified Communications 98

Unified Communications Video Mobile Applications 98

TM Forum

NOVEMBER 17, 2021

They can advise SMEs on how they can adapt their businesses to operate in a virtual way as they move from an on-premise environment, with all services and data running at the office, and shift to the cloud.” Cloud Voice is an example of SME product innovation. ” Songezo Masiso, Acting GM for SME at MTN Business. BT’s.

B2C 130

B2C Unified Communications B2B Enterprise 130

Network World

AUGUST 14, 2024

In general, a router falls into one of the following categories: Core router : Typically used by large enterprises, ISPs and cloud service providers, these types of routers transmit high volumes of data packets within the network. This reduces network congestion and ensures critical applications receive the necessary resources.

Network 125

Network LAN Wireless WAN 125

Spearline Testing

OCTOBER 17, 2019

We have experienced a transition from plain-old-telephone-systems (POTS) to voice over IP (VoIP), and now that the journey is largely complete we can see that voice is simply an application in the IP world. UC is not necessarily a single product, it can be a set of products unified via a consistent user interface and user experience.

Unified Communications 60

Unified Communications VOIP Applications Tools 60

CIO Business Intelligence

SEPTEMBER 20, 2022

Now, they access that information in a secure cloud via a safety-hardened device connected to a site-wide private 4G wireless network. The IT organization also had to skill up for the project, adding cloud, networking, and security expertise. Learn as you go, communicate your wins, and continue to listen to your stakeholders.”.

Chemicals 98

Chemicals Wireless Unified Communications Network 98

CIO Business Intelligence

NOVEMBER 5, 2024

According to the IDC FutureScape: Worldwide Future of Industry Ecosystems 2023 Predictions (October 2022), by 2025 60% of global 2000 organizations will have formed cross-ecosystem environmental sustainability teams responsible for sharing data, applications, operations, and expertise in ways that facilitate sustainable ecosystem practices.

Disaster Recovery 98

Disaster Recovery Survey Financial Energy 98

Spearline Testing

JULY 16, 2019

The telecoms industry has undergone a fundamental transformation with the decline of traditional landlines and the rapid evolution of technologies such as smart devices, Voice over Internet Protocol (VoIP), the Internet of Things (IoT), 5G, and cloud computing. Connectivity is now a basic need.

Network 60

Network Telecommunications Unified Communications IBM 60