Let's go back to the future--it is time to start planning now for customer service in 2021
Forrester IT
JUNE 28, 2016
This a guest post by Meredith Cain , a Research Associate on the Application Development & Delivery (AD&D) team. One of the great things about that movie was its view of the future--or, because so much has time has passed since the film was released, its view of what our present should be like.
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