Remove Applications Remove Development Remove Unified Communications
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Here's What Businesses Need to Know About UC and APIs

IT Toolbox

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs).

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

While integrations with third party solutions can offer similar capabilities, AWS claims that these integrations can turn complex, leading to relatively expensive development cycles and agents having to switch between multiple applications or tools in order to service a customer. Collaboration Software, SaaS, Unified Communications

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Evaluating the relative cost of edge computing

CIO Business Intelligence

Edge computing is a distributed computing paradigm that includes infrastructure and applications outside of centralized, dedicated, and cloud datacenters located as close as necessary to where data is generated and consumed. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology.

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The IoT and UC: 3 Ways the Two Go Hand in Hand

IT Toolbox

The Internet of Things (IoT) and unified communications (UC) might, on first glance, appear to be an odd pairing. So, what is the synergistic link between the IoT

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Can you have too many security tools?

CIO Business Intelligence

SaaS application management tools, which identify all SaaS apps purchased and used by the organization. They can also identify redundant applications or licenses. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. Contact us today to learn more.

Tools 312
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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

And it’s not just applications development where such tools are having an impact. AI and machine learning will be leveraged to continue making enterprises more efficient and although still in its infancy, its application for specific use cases will separate the technology leaders from the laggards,” he says.

Budget 363
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Voice — set to disrupt business communications

CIO Business Intelligence

In short, the time is ripe for a ‘new age of voice’ where there is much tighter integration between voice and other corporate applications and communications systems. An important development, from about the 1960s, was the private automatic branch exchange (PABX). Evolution of business voice technology. Here are some examples.