Remove Applications Remove Knowledge Base Remove Social
article thumbnail

Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. The idea, Beswick says, was to enable the creation of an application in days — which set a.

Insurance 305
article thumbnail

Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. The idea, Beswick says, was to enable the creation of an application in days — which set a.

Insurance 263
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Business Exchange - Social, Agile, and Transformation

Social, Agile and Transformation

Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 The application also allows you to connect with your LinkedIn profile.

Agile 100
article thumbnail

10 top enterprise service management systems—and how to choose

CIO Business Intelligence

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. Enterprise Applications, ITSM Pricing: Available on request.

article thumbnail

3 examples of organizations improving CX with self-composed AI

CIO Business Intelligence

The most powerful applications of AI help organizations do more with less without compromising – rather in many cases enhancing – their customer experience, from AI-powered bots that accelerate problem resolution to AI digital co-workers that supercharge agent performance. Our advice: start with small-scale, attainable applications (e.g.

Examples 188
article thumbnail

Social networks, intelligence, and homeland security - Trends in the Living Networks

Trends in the Living Networks

However social network analysis has been applied by intelligence agencies and law enforcement for decades. Interestingly, two Australian software companies are world leaders in applying social network analysis in these domains. Insurance and retail fraud are other important applications. This is a field set for massive growth.

Network 74
article thumbnail

Launching the Web 2.0 Framework - Trends in the Living Networks

Trends in the Living Networks

is how it converts Inputs (User Generated Content, Opinions, Applications), through a series of Mechanisms (Technologies, Recombination, Collaborative Filtering, Structures, Syndication) to Emergent Outcomes that are of value to the entire community. . * There are three key parts to the Web 2.0 Framework, as shown below: Web 2.0

Trends 159