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Return on investment for unified communications

Spearline Testing

Return on Investment: Unified Communications (UC) providers must ensure that their resources are being used efficiently. The ROI achieved by these organizations highlights the value of a strong quality assurance program. However, crucially the average business is receiving 34% more calls now than it did five years ago.

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Voice Is Transforming Unified Communications

IT Toolbox

After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications.

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Evaluating the relative cost of edge computing

CIO Business Intelligence

Edge computing is a distributed computing paradigm that includes infrastructure and applications outside of centralized, dedicated, and cloud datacenters located as close as necessary to where data is generated and consumed. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology.

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Can you have too many security tools?

CIO Business Intelligence

SaaS application management tools, which identify all SaaS apps purchased and used by the organization. They can also identify redundant applications or licenses. Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management.

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Here's What Businesses Need to Know About UC and APIs

IT Toolbox

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs).

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Making your enterprise architecture framework work for you

CIO Business Intelligence

Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. Contact us today to learn more.

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Why Flexibility Is Driving the Future of Business Success

CIO Business Intelligence

Yet, delivering this heightened level of experience requires the flexibility to serve narrow use cases that simply can’t be created by single, purpose-built applications. Even AI applications, such as green screening, upscaling, translation, transcription, and noise cancellation, can be quickly added and updated across any endpoint or mode.

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