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Return on Investment: UnifiedCommunications (UC) providers must ensure that their resources are being used efficiently. The ROI achieved by these organizations highlights the value of a strong qualityassurance program. However, crucially the average business is receiving 34% more calls now than it did five years ago.
“The use of persistent chat applications has become ubiquitous in enterprises, which led to a more agile working environment with more genuine real-time collaboration sharing and working on documents in real-time.” “Mostly because the number of users and traffic volume increased drastically,” he added.
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