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Google’s AI lets users search language-agnostic knowledge bases in their native tongue

Venture Beast

Google researchers developed an AI model that can link entities in 104 languages to entries in language-agnostic knowledge bases. Read More.

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How AI can alleviate help desk workloads

CIO Business Intelligence

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

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How does Salesforce use artificial intelligence to transform businesses?

Dataconomy

Artificial intelligence (AI) is one of the most frequently discussed topics nowadays. Article Recommendations : presenting suitable articles from the Knowledge base to help agents resolve the issue. Conversation Mining : recommending how to optimize the processes based on customer interactions.

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The enterprise service revolution: Supercharging ESM with AI

CIO Business Intelligence

Traditionally, the individual would search for the right document from a knowledge base or HR portal to find the information they need. The technology can also act as a curator, flagging or even replacing old, duplicate, or expired articles to keep the knowledge base fresh.

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Saudi Arabia launches $100 Billion AI initiative to lead in global tech

CIO Business Intelligence

Saudi Arabia has announced a 100 billion USD initiative aimed at establishing itself as a major player in artificial intelligence, data analytics, and advanced technology. Saudi Arabia’s AI ambitions are rooted in its Vision 2030 agenda, which outlines AI as a key pillar in the country’s transition to a knowledge-based economy.

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Enterprise mobility 2024: Welcome, genAI

Computerworld Vertical IT

Generative artificial intelligence (genAI) has become a focal point for many organizations over the past year, so it should come as no surprise that the technology is moving into the enterprise mobility space, including unified endpoint management (UEM). This has been the main topic of interest in the last year.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message. Tractor Supply Co.

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