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I state that with real conviction and genuinely authentic excitement. Consider: Approximately 15% of contact centers have integrated genAI capabilities to enhance customer authentication processes, streamline solution options and automate call summaries and follow-up recommendations. This time however, its different.
Bob Janssen, Vice President and Global Head of Innovation at Delina, wrote an article for CPO Magazine in May 2023, stating: " Open AI has a free-to-use Moderation of API that can help reduce the frequency of unsafe content in completions.
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