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Agentic AI was the big breakthrough technology for gen AI last year, and this year, enterprises will deploy these systems at scale. According to a January KPMG survey of 100 senior executives at large enterprises, 12% of companies are already deploying AI agents, 37% are in pilot stages, and 51% are exploring their use.
According to ITICs 2024 Hourly Cost of Downtime Survey , 90% of mid-size and large enterprises face costs exceeding $300,000 for each hour of system downtime. Start by backing up virtual machines, physical servers, and enterprisesystems of record that store your most sensitive information.
I state that with real conviction and genuinely authentic excitement. Consider: Approximately 15% of contact centers have integrated genAI capabilities to enhance customer authentication processes, streamline solution options and automate call summaries and follow-up recommendations. This time however, its different.
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