Authentication Knowledge Base Mobile 
CIO Business Intelligence
OCTOBER 26, 2022
As financial services become more digital in nature, it’s important that banks think differently when using data analytics, security tools, and education to improve identity authentication and customer data privacy. Have you thought about what can be done with this device to enhance identity authentication?
CIO Business Intelligence
MAY 28, 2022
Authentication problems are the most frustrating obstacles a customer will face online, and businesses must solve them if they want to increase their revenue and competitive edge. For example, some businesses wish to drive revenue through a mobile app in addition to their website or brick-and-mortar locations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CIO Business Intelligence
JULY 22, 2024
An unencrypted or unlocked mobile device gets lost or stolen. Over half of companies have experienced a data breach stemming from inappropriate access to an employee’s mobile device, with the costliest breach topping $2.2M. A fraudster beats out Knowledge-based Authentication (KBA) to illegally obtain access to a customer’s account.
CIO Business Intelligence
MAY 11, 2022
User authentication is often an “unhappy path”. Through this lens, it’s easy to see why identity and authentication-related problems are such common causes of unhappy paths. For example, authentication systems may require additional layers of security such as SMS one-time passwords (OTPs), out-of-wallet questions, and CAPTCHA tests.
CIO Business Intelligence
MAY 26, 2022
Authentication problems are the most frustrating obstacles a customer will face online, and businesses must solve them if they want to increase their revenue and competitive edge. For example, some businesses wish to drive revenue through a mobile app in addition to their website or brick-and-mortar locations.
CIO Business Intelligence
FEBRUARY 14, 2023
Avaya expects the following investments to be front and center as companies further tighten the reins: Identity and verification: Verifying and authenticating a customer in a contact center using common methods like Knowledge-based Authentication (KBA) takes anywhere from one to two and a half minutes.
CIO Business Intelligence
MAY 23, 2023
2. Mobile, hybrid, or “anywhere” work: How are you innovating internally in addition to externally? What if you used AI and automation to offer a more effective form of customer authentication like a real-time 3D photo scan? CX far exceeds individual interactions. Customers are journeying, and brands must always be ahead.
Expert insights. Personalized for you.
246 
Let's personalize your content