Digital Experience and Security: Turning Unhappy Paths into Happy Paths for Your Customers
CIO Business Intelligence
MAY 11, 2022
User authentication is often an “unhappy path”. UX professionals should be aware of the security fatigue that plagues many users. But they should also be aware of the impact of security on happy and unhappy paths. Do your security measures leave your customers unprotected? Making authentication a “happy path”.
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