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Discovering value in B2B and B2B2X ecosystems

TM Forum

Some digital offerings, like entertainment and gaming, could monetize untapped B2C opportunities, but the lucrative B2B segment offers the greatest opportunity to help industry verticals differentiate and tap into high-margin revenue streams. This will help drive growth, provide new value, and serve the needs of enterprises.

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ServiceNow, CSPs discuss transforming B2B customer experience

TM Forum

Communication service providers (CSPs) are keen to crack the B2B market beyond selling connectivity. The best way to understand how CSPs are transforming their B2B customer experience is to look at what’s motivating them to transform in the first place. . Automated service assurance. Deutsche Telekom merges companies.

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Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

We use a combination of technologies to build what you can think of traditionally as ‘consumer 360,’” says Kumbhat, referring to a sales and support strategy that aggregates data from across the enterprise to provide a single, comprehensive view of the customer. The blueprint for business transformation.

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How new business models are shaping CSPs' service operations

TM Forum

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. annually over the last three years and that B2B revenues were flat before the Covid-19 pandemic started in 2020.

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This Seattle investor went from Google to Africa to a big exit — and is back home investing in startups

GeekWire

The entrepreneur-turned-investor is leading Aviso Ventures , a venture capital fund founded last year that backs early stage enterprise and infrastructure software startups. Recent advancements in AI and access to new automation tools are providing even more tailwinds for the enterprise software industry. He came back to the U.S.

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Telecom Argentina builds agile business on Cloud Foundation

TM Forum

Nonetheless, by focusing on customer loyalty and using DevOps, we were able to quickly start developing a cloud-native 100% digital business that delivers results, which we are now scaling up through the regular addition of new 100% digital solutions. New services. Easily discover and reuse available APIs.

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Order management at the heart of modern service operations

TM Forum

– CSPs are adopting common information models, DevOps methodologies, modular microservice architectures, open APIs and digital operations frameworks. Linear process automation is still typical in B2C service fulfillment has been steadily transforming into a more dynamic discipline on the B2B side. Based on standards.

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