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While there is much focus within the telecoms industry currently on new revenue opportunities in the B2B and B2B2X markets, the drive to increase profitability will also require CSPs to press a giant reset button on their B2C solutions. Figure 1 B2C solutions provision – CSP SWOT analysis. Promising B2C solutions.
What we consistently overlooked were the direct and indirect consequences of disruption to businesscontinuity, the challenges of acquisitions and divestitures, the demands of integration and interoperability for large enterprises and, most of all, the unimpressive track record for most enterprise transformation efforts.
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