Remove B2C Remove Devops Remove Retail
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Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

Kimberly-Clark’s other major customer segment, B2B2C mass retail partners, including Wal-Mart and Target, is the other focus of its business transformation. Leveraging AWS and Azure, Kimberly-Clark was able to refine retail revenue growth management and optimize pricing promotions with partners to maximize top-line growth, he says.

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Unified commerce elevates customer experience for Hippo Stores

CIO Business Intelligence

One of the biggest challenges confronting retailers today is ensuring convergence between customers’ traditional in-store shopping experience and their digital journey, thereby delivering a seamless customer experience (CX). The team that built the solution consisted of engineers with strong skills in Ruby, Node, React, and DevOps.

Retail 246
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Unleashing creativity with the programmable telco

TM Forum

CSPs must manage this transformation holistically to optimize the benefits of 5G to offer innovative and tailored use-cases to their retail and enterprise customers. B2B and B2C customers want more choice and more flexibility. 5G is more than just a network upgrade. How does the programmable telco improve customer experience?

Network 132
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Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. How has the communications industry’s approach to digital experience changed in the last three years?

Oracle 100