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Navigating the aftermath: Strategic actions to restore customer experience and drive growth

CIO Business Intelligence

million devices globally , overwhelming contact centers with stranded travelers, frustrated banking customers, and patients seeking urgent assistance. Redundant Systems and Backup Plans: Implementing redundant systems and backup plans is critical to maintaining service continuity during a crisis.

Backup 66
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Network World’s Best of Enterprise Network 2024 award winners

Network World

Automated Backup and Recovery Winner: BackBox Network Automation Manager The BackBox Network Automation Manager automates backups across 180 different network vendors, ensuring reliability and easy restoration. BackBox runs automatic checks after each backup to ensure that the backup file can be restored.

Network 398
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WhatsApp tests encrypted cloud backups on Android

The Verge

When you’re using WhatsApp your messages are encrypted end-to-end, which means prying eyes can’t easily see what’s in them as they travel back and forth. However, if you keep a backup stored in the cloud, then the authorities can use a search warrant to have Google Drive or iCloud hand over access to the data.

Backup 111
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8 big IT failures of 2023

CIO Business Intelligence

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. And arise it did on January 24, when a Chicago employee failed to turn the backup server off at the appropriate time.

Backup 345
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Companies step up help for Ukraine-based IT staff

CIO Business Intelligence

Pfau got the chairman’s okay on Super Bowl weekend to temporarily relocate Ukrainian staff members and their families to Poland, with the company paying for travel and accommodations for four weeks. By then, he hoped, “the matter would be addressed,” he says. Coworkers have stepped in to take the load off Ukrainian employees, Nirpaz says.

Company 317
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Technology and Travel

Scott Lowe

Cody Bunch recently posted a quick round-up of what he carries when traveling, and just for fun I thought I’d do the same. Like Cody, I don’t know that I would consider myself a road warrior, but I have traveled a pretty fair amount. Backup battery: I’m carrying the NewTrent PowerPak 10.0 Technology and Travel.

Travel 68
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Avoiding Last-Mile Challenges for Remote Workers

CIO Business Intelligence

This needs to be a multidimensional review: Computational requirements Storage requirements (local, remote, and backup) Voice communication requirements Video communication requirements Security requirements Special access requirements (e.g. In other cases they can be used as a backup. cellular, air-gapped systems, etc.)

Internet 246