Let's go back to the future--it is time to start planning now for customer service in 2021
Forrester IT
JUNE 28, 2016
One of the great things about that movie was its view of the future--or, because so much has time has passed since the film was released, its view of what our present should be like. In the film, Marty McFly and Doc Brown time traveled to October 21, 2015 and had the opportunity observe potential technologies and experiences of the future.
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