CIO Business Intelligence

APRIL 19, 2023

Development progressed in four phases that began at smaller company bases and ended in Stemmer HQ, located in Tremblay, France. The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are.

Unified Communications 245

Unified Communications Healthcare Cloud Budget 245

CIO Business Intelligence

FEBRUARY 13, 2023

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). And it’s not just applications development where such tools are having an impact. Enterprise communications services saw slow but steady 1.6%

Budget 363

Budget CTO Hire Unified Communications Tourism 363

CIO Business Intelligence

JUNE 21, 2022

While integrations with third party solutions can offer similar capabilities, AWS claims that these integrations can turn complex, leading to relatively expensive development cycles and agents having to switch between multiple applications or tools in order to service a customer. Collaboration Software, SaaS, Unified Communications

Unified Communications 288

Unified Communications SAP Cloud Enterprise 288

CIO Business Intelligence

SEPTEMBER 10, 2024

Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management. She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics.

Architecture 289

Architecture Enterprise Enterprise Disaster Recovery 289

CIO Business Intelligence

JANUARY 11, 2023

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

Tourism 299

Tourism Unified Communications Travel System 299

CIO Business Intelligence

AUGUST 29, 2024

Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management. She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics.

Tools 312

Tools Security Disaster Recovery Survey 312

CIO Business Intelligence

AUGUST 20, 2024

Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management. She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics.

Disaster Recovery 298

Disaster Recovery Unified Communications Storage Applications 298