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CIO Business Intelligence
SEPTEMBER 10, 2024
More organizations than ever have adopted some sort of enterprise architecture framework, which provides important rules and structure that connect technology and the business. Choose the right framework There are plenty of differences among the dozens of EA frameworks available.
CIO Business Intelligence
JULY 12, 2022
The pace of business is accelerating. Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. An industry-first, it allows for greater personalization in a virtual environment that performs and functions like an on-premise solution.
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CIO Business Intelligence
FEBRUARY 13, 2023
Fifty-two percent of organizations plan to increase or maintain their IT spending this year, according to Enterprise Strategy Group. This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%).
CIO Business Intelligence
JUNE 21, 2022
In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.
CIO Business Intelligence
MARCH 15, 2022
Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Avaya OneCloud CPaaS, which has the flexibility to build services which enhance customer and business outcomes. Streamlined efficiency .
CIO Business Intelligence
AUGUST 29, 2024
It’s simple fact that threats are evolving and changing, requiring enterprises to pivot quickly in how they protect their organizations and respond to threats. She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics. The short answer is “no.”
CIO Business Intelligence
AUGUST 8, 2022
When we look ahead at the key trends shaping the next 12 months, decentralised, secure, cloud-based solutions are enabling businesses of all sizes to adopt technologies that have been deployed successfully by larger enterprises. Now that ‘the office’ can be anywhere, a business’s ICT set-up needs to be up for the challenge.
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