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Relying on previously unused or underused technology, businesses experienced a paradigm shift, one which brought with it no choice but to adapt. Almost no industry was exempt from these sweeping changes, though several unique challenges landed squarely on the healthcare insurance sector. Streamlined efficiency .
This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time businessintelligence and customer insight (30%). We have been moving our workloads to the cloud while we create new cloud-native digital business capabilities.” in 2023, the firm says.
She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics. She often writes about cybersecurity, disaster recovery, storage, unifiedcommunications, and wireless technology. Karen holds a Bachelor of Arts degree from UCLA.
They must also deliver the speed and low-latency great customer experiences require in an era marked by dramatic innovations in edge computing, artificial intelligence, machine learning, the Internet of Things, unifiedcommunications, and other singular computing trends now synonymous with business success.
It has implemented a single unifiedcommunications platform for all its operating countries and staff that supports telephony, video and audio conferencing, contact centre, analytics and reporting, and integration with Microsoft Teams and Salesforce. and manufacturing 7%.
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