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Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform. UnifiedCommunications.
This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time businessintelligence and customer insight (30%). Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation.
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