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Enhancing customer care through deep machine learning at Travelers

CIO Business Intelligence

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. We needed to think about those disciplines together and make progress to maximize the benefit to our customers and our business overall.â??. Another focus is on finding and nurturing talent.

Travel 134
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Travel Industry Revitalized by Seamless, Secure Payment Options

CIO Business Intelligence

With a travel resurgence already well under way, it’s essential for industry organizations to ensure they are offering consumers payment options that are not just convenient, but that also reduce risk and instill confidence with every transaction. Travel is back, and the industry needs to make sure they’re keeping pace.

Travel 98
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United transforms travel experience with Agent on Demand

CIO Business Intelligence

Jason Birnbaum, senior vice president of digital technology at United, launched the customer service on United’s e-Cloud with a technology partner amid the pandemic, both to accommodate social distancing and to provide an improved experience for distraught travelers. We’re about to go into a very busy summer,” Bence says.

Travel 98
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The Internet of Things Will Deliver Big Data's Promise

Social, Agile and Transformation

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Business Exchange Profile. Family Travelers. When Web 2.0

Big Data 174
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Avoiding a Stay at a Haunted Hotel And Why We Need a Travel App for That

CIO Business Intelligence

Imagine booking a room at a small, charming, off-the-beaten-path hotel on the Hawaiian island of Kauai using a popular mobile travel app, only to discover that the room is… haunted! As Dana told it, she went to bed at midnight after a long travel day. Does such a travel app exist? That’s what happened to my friend Dana.

Hotels 94
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5 Business Intelligence Trends to Watch in 2018

mrc's Cup of Joe Blog

Businesses don’t want to wait around while analysts try to pull insights out of data. When you combine all of these trends, they create the perfect opening for AI in Business Intelligence. AI helps find and stop misuse, fraud,and threats in the business. Businesses are embracing cloud computing in a big way.

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CIO Advice for Taking Summer Vacations

Social, Agile and Transformation

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Business Exchange Profile. Family Travelers. Happy Summer.

Agile 178