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A Tale Of Two Behemoths

Forrester IT

Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. 2022 was one of those years, with both Amazon and Google making significant noise in the contact center space.

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Thriving in a Cloud, Big Data, Mobility and Security World

Cloud Musings

Advanced, Pervasive and Invisible Analytics - Analytics will take center stage as the volume of data generated by embedded systems increases and vast pools of structured and unstructured data inside and outside the enterprise are analyzed. Software-defined networking, storage, data centers and security are maturing.

Big Data 174
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Your Digital Transformation is Floundering? Revealing Why

Social, Agile and Transformation

Sorry folks, your efforts to move to the cloud, create CI/CD pipelines, or centralize a data lake is not digital transformation. Nor are projects to get your organization on Microsoft 365, establish unified communications, or develop microservice architectures. .

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Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO Business Intelligence

Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. We also took the opportunity to learn what he sees as the next big transformative trends in cloud computing. The pace of business is accelerating.

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Spearline announces the acquisition of Callstats

Spearline Testing

Victor Belfor, Global VP of Business Development and Strategic Partnerships at 8×8 said: “ We are committed to helping enterprises around the globe reduce costs while also achieving high return on investment with our single-vendor platform. Colm Kearns + 353 86 870 1711 / colm@heneghan.ie 8×8, Inc.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.

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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. Fifty-two percent of organizations plan to increase or maintain their IT spending this year, according to Enterprise Strategy Group.

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