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Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO Business Intelligence

Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. We also took the opportunity to learn what he sees as the next big transformative trends in cloud computing. The pace of business is accelerating.

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Buyer’s guide: Secure Access Service Edge (SASE) and Secure Service Edge (SSE)

Network World

In 2019, Gartner created the term SASE to describe a cloud-based service that combines networking and security to give remote workers safe access to internet-based resources. Download our editors’ PDF SASE and SSE enterprise buyer’s guide today!

Security 417
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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.

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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. Fifty-two percent of organizations plan to increase or maintain their IT spending this year, according to Enterprise Strategy Group.

Budget 363
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IDG Contributor Network: Implementing secure WANs in the cloud age

Network World

Over the past few years most organizations have significantly increased their reliance on the Internet, primarily due to the outsourcing of utility applications like email, unified communications, ERP, CRM, etc. to SaaS providers. This is due to the fact that direct access at every branch introduces compliance issues.

WAN 150
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How Integrated Communications Can Save Healthcare

CIO Business Intelligence

Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Cloud services unifies healthcare insurance communications. Streamlined efficiency . What’s next on the horizon for Engagent Health?

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A Tale Of Two Behemoths

Forrester IT

Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. 2022 was one of those years, with both Amazon and Google making significant noise in the contact center space.