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Riverbed bolsters AIOps platform with predictive and agentic AI

Network World

Riverbed this week unveiled updates to its AIOps and observability platform that the company says will transform how IT organizations manage complex distributed infrastructure and data more efficiently and tame the proliferation of monitoring tools. Riverbeds IQ Assist will definitely help us enhance user satisfaction, Tadjine stated.

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Making your enterprise architecture framework work for you

CIO Business Intelligence

More organizations than ever have adopted some sort of enterprise architecture framework, which provides important rules and structure that connect technology and the business. For example, one of the largest energy companies in the world has embraced TOGAF — to a point.

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Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO Business Intelligence

Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. Notably, the company offers cloud solutions with built-in security and compliance to the hypervisor for the peace of mind that results when infrastructure is audit-ready at all times.

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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

IT services company Atos has found a buyer for its legacy managed infrastructure services business as it prepares for an IBM-style split between faster- and slower-growing activities. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. AWS faces major competition in contact center market. Miller said.

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Buyer’s guide: Secure Access Service Edge (SASE) and Secure Service Edge (SSE)

Network World

Download our editors’ PDF SASE and SSE enterprise buyer’s guide today! Gartner had put its finger on a new set of challenges that enterprise IT faced as employees shifted to remote work during the COVID-19 pandemic and applications migrated to the cloud. Its strong points are performance and ZTNA.

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How Integrated Communications Can Save Healthcare

CIO Business Intelligence

Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Streamlined efficiency .