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By integrating with the rest of the enterprisesystems they were able to see the results individual employees were getting with their PCs and measure satisfaction. HP IT quickly shipped 39 PCs to power users to test performance side by side for comparison.
He notes that the service now allows the company’s service desks to focus on important accelerated tickets such as hardware requests and software approvals, rather than password resets and account unlocks; each month, AgentAsk resolves about 458 tickets of the former and 164 tickets of the latter.
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