Remove CTO Remove End-User Support Remove SOA
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It was about SOA all along! Chapter 6

Leveraging Organizational Knowledge

The End of Business as Usual”]. Chapter 6 is about "Internal IT” or the effect the SOA transformation can/should have on the internal IT department/functions. The functions must mirror the key business processes that SOA has formalized. And then reorganizing the IT department around SOA is only a start.

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