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On-prem infrastructure will grow cold — with the exception of storage, Nardecchia says. Some storage will likely stay on-prem while more is pushed into the public cloud, he says. Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation.
This is where Saurabh Mittal, CTO at Mumbai-based Piramal Capital & Housing Finance, wants IT leaders to make a careful distinction. Enterprise technology leaders must differentiate between cost and investment if they want to make the most of their limited budgets. What storage do we have?’ What is our backup strategy?
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